Job Vacancy- Customer Service Executive

Experience :- 0 to 4 years.
Qualification :- Any graduate

Key Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive
    communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time
    limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills :
 Proven customer support experience or experience as a Client Service Representative
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritize, and manage time effectively