Job location :- Vashi, Navi mumbai
Job Responsibilities
- Team Leadership and Management:
○ Supervise and support the inside sales team, providing guidance and motivation.
○ Conduct regular team meetings to address challenges, share updates, and align
goals.
○ Develop and implement sales strategies to meet company objectives.
○ Foster a positive work environment that encourages teamwork and high
performance. - Performance Management:
○ Set clear performance expectations and sales targets for team members.
○ Provide constructive feedback, coaching, and training to improve sales skills and
product knowledge. - Sales Operations:
○ Oversee the day-to-day operations of the inside sales department, ensuring
smooth workflow and productivity.
○ Manage sales pipelines and ensure accurate and timely updates in the CRM
system.
○ Collaborate with other departments (e.g., marketing, customer service) to
streamline processes and enhance customer experience. - Customer Relationship Management:
○ Ensure high levels of customer satisfaction by monitoring customer interactions
and resolving issues promptly.
○ Develop and maintain strong relationships with key customers and stakeholders.
○ Implement strategies to retain and grow the customer base. - Reporting and Analysis:
○ Prepare and present sales reports, forecasts, and analysis to senior
management.
○ Analyze sales data to identify trends, opportunities, and areas for improvement. - Use data insights to make informed decisions and adjustments to sale strategies.
- Compliance and Training:
○ Ensure the sales team adheres to company policies, procedures, and industry
regulations.
○ Organize ongoing training programs to keep the team updated on product
knowledge, sales techniques, and compliance requirements.
Required Skills and Qualifications :
● Education:
○ Bachelor’s degree in Business Administration, Marketing, Sales, or a related field
(preferred).
● Experience:
○ Proven experience in sales, preferably in an inside sales environment.
○ Prior supervisory or management experience is highly desirable.
Skills:
● Strong leadership and motivational skills.
● Excellent communication and interpersonal abilities.
● Proficiency in using CRM software and sales analytics tools.
● Strong problem-solving and decision-making skills.
● Ability to work under pressure and meet tight deadlines.
● Detail-oriented with strong organizational skills.
